Converged IP Contact Centers Reports

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Ten Ways to Replace Ineffective Meetings
sponsored by Slack
WHITE PAPER: How your business can increase productivity and cut costs by swapping meetings with asynchronous work and task automation.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

16 Tips for Working Smarter with Slack Apps and Workflows
sponsored by Slack
WHITE PAPER: Learn how to harness Slack's integrations and advanced features automate workflows and optimise communication.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

Get the Greatest ROI From Your Strategic Initiatives
sponsored by ServiceNow
WHITE PAPER: The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
Posted: 18 Jan 2024 | Published: 18 Jan 2024

TOPICS:  IT Management
ServiceNow

Computer Weekly – 23 April 2024: How data keeps Britain's trains on track
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how Network Rail is ensuring train safety in the face of extreme weather thanks to advanced data analytics. Our latest buyer's guide examines the latest trends in storage technology. And we talk to the Ministry of Defence's first ever chief data officer. Read the issue now.
Posted: 19 Apr 2024 | Published: 23 Apr 2024

TechTarget ComputerWeekly.com

Understanding CPaaS market growth, trends and providers
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.
Posted: 06 Nov 2023 | Published: 07 Nov 2023

TechTarget ComputerWeekly.com

Computer Weekly – 7 November 2023: How ExxonMobil is leading with data
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the leader of ExxonMobil's data organisation, about the energy giant's strategy to establish enterprise-wide principles for the use of data. As the UK's Online Safety Act comes into force, we examine the tech sector's concerns over the laws around end-to-end encryption. Read the issue now.
Posted: 06 Nov 2023 | Published: 07 Nov 2023

TechTarget ComputerWeekly.com