EGUIDE:
As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
EGUIDE:
In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
EGUIDE:
In this e-guide, take a look at some of our most popular articles on issues faced by IT decision-makers, such as the rise in IT buying decisions from outside the IT department, the importance of ethics in technology, and a look at how the Department for the Environment, Food and Rural Affairs is preparing its IT for the challenges of Brexit.
EGUIDE:
In this e-guide, read about smart city initiatives in the Gulf Cooperation Council countries as well as why Saudi Arabia has sent a delegation to the bustling tech hub in the US - Silicon Valley. Also find out how a rare fault caused Visa's global payment system to go offline.
EGUIDE:
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
EZINE:
In this week's Computer Weekly, we examine the digital transformation of retailer Majestic Wines and find out how buying rival Naked Wines led to a cloud overhaul of the firm's IT. We look at the challenges for IT managers as they prepare for the end of Windows 7 support. And our buyer's guide discusses deep learning technology. Read the issue now.
EGUIDE:
Today's businesses run on software, which must interoperate with myriad other software platforms. How can a business offer its data and computing capabilities to potential users without revealing the underlying source code? In this e-guide we explore the benefits of APIs, how to build an API strategy and why it is so important to have one in place.
EGUIDE:
When Computer Weekly's IT priorities survey was carried out Covid-19 was not something IT leaders would consider when planning ahead. The results of the survey must be considered with this in mind. Discover here the results of Computer Weekly's IT priorities survey for 2020 in Middle East.
EGUIDE:
Litigators are circling as thousands of contractors realise that the 2017 roll-out of IR35 reforms to the public sector may have resulted in unlawful tax deductions – and the private sector could be next.
EGUIDE:
In this e-guide we discover how software asset managers are coming up with new ways to give employees freedom and flexibility whilst keeping the ability to easily audit what is being used on-premise and in the cloud as well as what is no longer being used.
