EZINE:
In this week's Computer Weekly, our latest buyer's guide looks at the future of robotic process automation (RPA). Google's legal victory against Oracle over the use of Java APIs has huge significance for software developers. And we find out how expectations of IT have grown as firms prepare for the post-Covid workplace. Read the issue now.
EZINE:
In this week's Computer Weekly, our latest buyer's guide assesses the challenges for cryptography in the emerging era of quantum computing. Google Cloud experts explain how the internet giant is preparing its datacentres for a world of AI. And we examine the privacy, compliance and backup issues from generative AI. Read the issue now.
WHITE PAPER:
In this CFO guidebook, learn how you can leverage mobile, cloud, social media, and big data to dramatically improve business results and drive insight-fueled transformation.
WHITE PAPER:
If you're not already using social media for selling, you're missing out. In this comprehensive resource, get an in-depth look at how to leverage social media in order to build relationships, boost sales, and drive and nurture leads.
EGUIDE:
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
WHITE PAPER:
Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
WHITE PAPER:
Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.
EGUIDE:
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more. Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center.
EZINE:
Access this e-guide to find experts examine how social media has catalyzed better collaboration, more democratic business process management, and - with the right amount of planning and analysis - significant ROI.
